Sales Admin & Customer Service Executive

SALES ADMIN & CUSTOMER SERVICE EXECUTIVE

Job Description – Customer Data & Lead Management

• Receive and enter customer information from various sources: Sales team, Facebook page / social media page, website, Zalo, Facolos retail customer referrals, trade fairs/events, and data provided by the Management Team.
• Classify customers into groups: courts/clubs, distributors, tournament organizers, businesses, OEM/ODM customers, and international customers.
• Update customer status in management files or CRM software: new, contacted, quotation sent, awaiting samples, purchased, follow-up required, and reordered.
• Schedule customer follow-ups and monitor customer handling progress for each sales representative.

Sales Support and Order Processing

• Prepare quotations, catalogs, product information sheets, wholesale policies, distributor policies, and sample/trial policies based on available templates.
• Draft and monitor contracts, purchase orders, shipment requests, delivery information, and related documentation.
• Coordinate with the warehouse/factory to update inventory levels, production schedules, delivery timelines, and order status.
• Monitor receivables, send payment reminders as assigned, and update payment status for the Sales team and Management Team.

Pre-Sales, In-Sales & After-Sales Customer Service

• Provide product information, price lists, ball testing videos, sample policies, and factory introduction materials to customers as requested by the Sales team.
• Proactively contact customers to check delivery status, trial experience, feedback on ball quality, and reorder demand.
• Record customer feedback, complaints, and product issues (if any); forward information to relevant departments and follow up until resolved.
• Remind customers to reorder before their ball inventory is expected to run out; support the Sales team in maintaining recurring orders from courts, clubs, and distributors.

Support Marketing and B2B Event Activities

• Compile customer lists from trade fairs, tournaments, events, and ball trial programs, and enter them into the tracking system.
• Assist in sending thank-you emails, follow-up messages, company introduction materials, and post-event feedback surveys.
• Collect customer photos, testimonials, and success stories for Marketing to create case studies and sales content.
• Prepare guest lists, lead tracking sheets, printed materials, and gifts for B2B events when required.

Candidate Requirements

• College or Bachelor’s degree in Economics, Business Administration, Marketing, Commerce, International Business, or related fields.
• At least 6 months to 2 years of experience in Sales Administration, Customer Service, Order Coordination, Sales Support, or equivalent positions.
• Proficient in Excel/Google Sheets; able to create and manage customer, order, receivable, and follow-up tracking reports.
• Strong communication skills, attention to detail, patience, customer-oriented mindset, and the ability to closely manage tasks.
• Ability to collaborate effectively with multiple departments: Sales, Marketing, Warehouse/Factory, and Accounting.
• Preference will be given to candidates with experience in B2B, wholesale, trading, manufacturing, sports products, corporate gifts, or consumer goods industries.
• Basic English proficiency is an advantage for handling emails and documents with international customers.

Benefits

• Competitive salary based on qualifications and performance; salary reviews based on work results.
• Performance-based bonuses for sales and customer service according to company policies.
• Training on pickleball products, B2B sales processes, customer service procedures, and lead management systems.
• Dynamic working environment in a fast-growing sports industry.
• Opportunities for career advancement to positions such as Senior Sales Admin, B2B Customer Service Specialist, Sales Coordinator, and Customer Service Team Leader.
• Benefits and entitlements in accordance with labor laws and company policies.