SALES ADMIN & CUSTOMER SERVICE EXECUTIVE
Job Description – Customer Data & Lead Management
- Receive and enter customer information from various sources: Sales team, Facebook page / social media page, website, Zalo, Facolos retail customer referrals, trade fairs/events, and data provided by the Management Team.
- Classify customers into groups: courts/clubs, distributors, tournament organizers, businesses, OEM/ODM customers, and international customers.
- Update customer status in management files or CRM software: new, contacted, quotation sent, awaiting samples, purchased, follow-up required, and reordered.
- Schedule customer follow-ups and monitor customer handling progress for each sales representative.
Sales Support and Order Processing
- Prepare quotations, catalogs, product information sheets, wholesale policies, distributor policies, and sample/trial policies based on available templates.
- Draft and monitor contracts, purchase orders, shipment requests, delivery information, and related documentation.
- Coordinate with the warehouse/factory to update inventory levels, production schedules, delivery timelines, and order status.
- Monitor receivables, send payment reminders as assigned, and update payment status for the Sales team and Management Team.
Pre-Sales, In-Sales & After-Sales Customer Service
- Provide product information, price lists, ball testing videos, sample policies, and factory introduction materials to customers as requested by the Sales team.
- Proactively contact customers to check delivery status, trial experience, feedback on ball quality, and reorder demand.
- Record customer feedback, complaints, and product issues (if any); forward information to relevant departments and follow up until resolved.
- Remind customers to reorder before their ball inventory is expected to run out; support the Sales team in maintaining recurring orders from courts, clubs, and distributors.
Support Marketing and B2B Event Activities
- Compile customer lists from trade fairs, tournaments, events, and ball trial programs, and enter them into the tracking system.
- Assist in sending thank-you emails, follow-up messages, company introduction materials, and post-event feedback surveys.
- Collect customer photos, testimonials, and success stories for Marketing to create case studies and sales content.
- Prepare guest lists, lead tracking sheets, printed materials, and gifts for B2B events when required.
Candidate Requirements
- College or Bachelor’s degree in Economics, Business Administration, Marketing, Commerce, International Business, or related fields.
- At least 6 months to 2 years of experience in Sales Administration, Customer Service, Order Coordination, Sales Support, or equivalent positions.
- Proficient in Excel/Google Sheets; able to create and manage customer, order, receivable, and follow-up tracking reports.
- Strong communication skills, attention to detail, patience, customer-oriented mindset, and the ability to closely manage tasks.
- Ability to collaborate effectively with multiple departments: Sales, Marketing, Warehouse/Factory, and Accounting.
- Preference will be given to candidates with experience in B2B, wholesale, trading, manufacturing, sports products, corporate gifts, or consumer goods industries.
- Basic English proficiency is an advantage for handling emails and documents with international customers.
Benefits
- Competitive salary based on qualifications and performance; salary reviews based on work results.
- Performance-based bonuses for sales and customer service according to company policies.
- Training on pickleball products, B2B sales processes, customer service procedures, and lead management systems.
- Dynamic working environment in a fast-growing sports industry.
- Opportunities for career advancement to positions such as Senior Sales Admin, B2B Customer Service Specialist, Sales Coordinator, and Customer Service Team Leader.
- Benefits and entitlements in accordance with labor laws and company policies.
