SALES ADMIN & CUSTOMER SERVICE EXECUTIVE
Job Description – Customer Data & Lead Management
- Receive and enter customer information from various sources: Sales team, Facebook page / social media page, website, Zalo, Facolos retail customer referrals, trade fairs/events, and data provided by the Management Team.
- Classify customers into groups: courts/clubs, distributors, tournament organizers, businesses, OEM/ODM customers, and international customers.
- Update customer status in management files or CRM software: new, contacted, quotation sent, awaiting samples, purchased, follow-up required, and reordered.
- Schedule customer follow-ups and monitor customer handling progress for each sales representative.
Sales Support and Order Processing
- Prepare quotations, catalogs, product information sheets, wholesale policies, distributor policies, and sample/trial policies based on available templates.
- Draft and monitor contracts, purchase orders, shipment requests, delivery information, and related documentation.
- Coordinate with the warehouse/factory to update inventory levels, production schedules, delivery timelines, and order status.
- Monitor receivables, send payment reminders as assigned, and update payment status for the Sales team and Management Team.
Pre-Sales, In-Sales & After-Sales Customer Service
- Provide product information, price lists, ball testing videos, sample policies, and factory introduction materials to customers as requested by the Sales team.
- Proactively contact customers to check delivery status, trial experience, feedback on ball quality, and reorder demand.
- Record customer feedback, complaints, and product issues (if any); forward information to relevant departments and follow up until resolved.
- Remind customers to reorder before their ball inventory is expected to run out; support the Sales team in maintaining recurring orders from courts, clubs, and distributors.
Support Marketing and B2B Event Activities
- Compile customer lists from trade fairs, tournaments, events, and ball trial programs, and enter them into the tracking system.
- Assist in sending thank-you emails, follow-up messages, company introduction materials, and post-event feedback surveys.
- Collect customer photos, testimonials, and success stories for Marketing to create case studies and sales content.
- Prepare guest lists, lead tracking sheets, printed materials, and gifts for B2B events when required.
Candidate Requirements
- College or Bachelor’s degree in Economics, Business Administration, Marketing, Commerce, International Business, or related fields.
- At least 6 months to 2 years of experience in Sales Administration, Customer Service, Order Coordination, Sales Support, or equivalent positions.
- Proficient in Excel/Google Sheets; able to create and manage customer, order, receivable, and follow-up tracking reports.
- Strong communication skills, attention to detail, patience, customer-oriented mindset, and the ability to closely manage tasks.
- Ability to collaborate effectively with multiple departments: Sales, Marketing, Warehouse/Factory, and Accounting.
- Preference will be given to candidates with experience in B2B, wholesale, trading, manufacturing, sports products, corporate gifts, or consumer goods industries.
- Basic English proficiency is an advantage for handling emails and documents with international customers.
Benefits
- Competitive salary based on qualifications and performance; salary reviews based on work results.
- Performance-based bonuses for sales and customer service according to company policies.
- Training on pickleball products, B2B sales processes, customer service procedures, and lead management systems.
- Dynamic working environment in a fast-growing sports industry.
- Opportunities for career advancement to positions such as Senior Sales Admin, B2B Customer Service Specialist, Sales Coordinator, and Customer Service Team Leader.
- Benefits and entitlements in accordance with labor laws and company policies.
Do You Provide Quality Control and Export Documentation?
Yes. Pickle Global performs quality control throughout production and conducts 100% output QC checks before shipment.
Depending on the order and destination market, the company can also provide the necessary documentation to support product compliance and import/export procedures.
Quality control covers factors such as:
Ball wall uniformity
Hardness
Bounce
Weight
Durability
Finished product inspection
Yes. Pickle Global can support B2B pickleball orders for distributors, clubs, tournaments, and other business customers in the Philippines.
Shipping arrangements, estimated delivery times, and transportation costs are determined according to the order quantity, destination, and commercial terms agreed for each project.
Yes. Pickle Global supports international B2B orders and can arrange delivery to customers in Malaysia.
Shipping costs and delivery terms depend on the order quantity, destination, shipping method, and agreed commercial terms. Buyers should provide the delivery location when requesting a quotation so the team can recommend a suitable shipping solution.
Payment terms depend on the order value, customization requirements, production specifications, and agreed commercial conditions.
The applicable payment schedule and commercial terms will be clearly stated in the quotation or order confirmation before production begins.
Yes. Pickle Global supports customized packaging for OEM/ODM and private-label pickleball projects.
Customers can discuss requirements for ball colors, logos, boxes, packaging formats, packing specifications, and other branding elements before sample production.
For customized OEM/ODM projects, sample production is typically carried out within approximately 5–10 days after the product specifications, colors, logo, and packaging requirements have been confirmed.
The exact timeline may vary depending on the level of customization.
Yes. Pickle Global supports sample testing before mass production so buyers can evaluate ball bounce, durability, hardness, appearance, logo quality, and packaging before confirming a bulk order.
Sample support and related shipping arrangements will be confirmed based on each project.
To provide an accurate quotation, please share your requirements, including product specifications, quantity, logo artwork (if applicable), color preferences, packaging requirements, delivery destination, and any relevant technical drawings or reference files. The more detailed the information, the more accurate and competitive the quotation will be.
Yes. We have a quality control process in place to ensure products meet agreed specifications before shipment. In the event of verified manufacturing defects, we will review the case and provide appropriate support, which may include replacement, compensation, or other remedies as agreed in the sales contract and warranty policy. Please contact us with relevant details and supporting evidence for evaluation.
The sample lead time depends on the level of customization and production requirements. For standard samples, production typically takes a few working days. For customized OEM/ODM samples, the lead time may vary depending on logo, color, packaging, and tooling requirements. Please send us your specifications for an accurate timeline estimate.
Yes. Pickle Global provides custom branding options for distributors, brands, clubs, tournaments, and corporate projects.
Available customization options include:
UV logo printing
Molded or embossed logos
Custom ball colors
Custom hardness
Custom packaging
Our team can recommend the most suitable branding method based on the intended use and order requirements.
Yes. We provide both OEM and ODM services, including custom logos, colors, packaging, and product specifications according to customer requirements. Please send us your RFQ, and our team will advise on the most suitable solution for your project.
The minimum order quantity (MOQ) depends on the ball type, logo/color/packaging requirements, and production specifications. For standard orders or custom OEM orders, please send us your RFQ so our team can recommend the most cost-effective order quantity based on your requirements.
The shipping cost will be determined based on the delivery terms, delivery location, order quantity, and the agreement specified in the quotation and/or contract.