Frequently Asked Questions

Do You Provide Quality Control and Export Documentation? Yes. Pickle Global performs quality control throughout production and conducts 100% output QC checks before shipment. Depending on the order and destination market, the company can also provide the necessary documentation to support product compliance and import/export procedures. Quality control covers factors such as: Ball wall uniformity Hardness Bounce Weight Durability Finished product inspection

Yes. Pickle Global can support B2B pickleball orders for distributors, clubs, tournaments, and other business customers in the Philippines.

Shipping arrangements, estimated delivery times, and transportation costs are determined according to the order quantity, destination, and commercial terms agreed for each project.

Yes. Pickle Global supports international B2B orders and can arrange delivery to customers in Malaysia.

Shipping costs and delivery terms depend on the order quantity, destination, shipping method, and agreed commercial terms. Buyers should provide the delivery location when requesting a quotation so the team can recommend a suitable shipping solution.

Payment terms depend on the order value, customization requirements, production specifications, and agreed commercial conditions.

The applicable payment schedule and commercial terms will be clearly stated in the quotation or order confirmation before production begins.

Yes. Pickle Global supports customized packaging for OEM/ODM and private-label pickleball projects.

Customers can discuss requirements for ball colors, logos, boxes, packaging formats, packing specifications, and other branding elements before sample production.

For customized OEM/ODM projects, sample production is typically carried out within approximately 5–10 days after the product specifications, colors, logo, and packaging requirements have been confirmed.

The exact timeline may vary depending on the level of customization.

Yes. Pickle Global supports sample testing before mass production so buyers can evaluate ball bounce, durability, hardness, appearance, logo quality, and packaging before confirming a bulk order.

Sample support and related shipping arrangements will be confirmed based on each project.

To provide an accurate quotation, please share your requirements, including product specifications, quantity, logo artwork (if applicable), color preferences, packaging requirements, delivery destination, and any relevant technical drawings or reference files. The more detailed the information, the more accurate and competitive the quotation will be.

Yes. We have a quality control process in place to ensure products meet agreed specifications before shipment. In the event of verified manufacturing defects, we will review the case and provide appropriate support, which may include replacement, compensation, or other remedies as agreed in the sales contract and warranty policy. Please contact us with relevant details and supporting evidence for evaluation.

The sample lead time depends on the level of customization and production requirements. For standard samples, production typically takes a few working days. For customized OEM/ODM samples, the lead time may vary depending on logo, color, packaging, and tooling requirements. Please send us your specifications for an accurate timeline estimate.

Yes. Pickle Global provides custom branding options for distributors, brands, clubs, tournaments, and corporate projects.

Available customization options include:

UV logo printing
Molded or embossed logos
Custom ball colors
Custom hardness
Custom packaging

Our team can recommend the most suitable branding method based on the intended use and order requirements.

Yes. We provide both OEM and ODM services, including custom logos, colors, packaging, and product specifications according to customer requirements. Please send us your RFQ, and our team will advise on the most suitable solution for your project.

The minimum order quantity (MOQ) depends on the ball type, logo/color/packaging requirements, and production specifications. For standard orders or custom OEM orders, please send us your RFQ so our team can recommend the most cost-effective order quantity based on your requirements.

The shipping cost will be determined based on the delivery terms, delivery location, order quantity, and the agreement specified in the quotation and/or contract.