Frequently Asked Questions
What information is required for a quotation?
To provide an accurate quotation, please share your requirements, including product specifications, quantity, logo artwork (if applicable), color preferences, packaging requirements, delivery destination, and any relevant technical drawings or reference files. The more detailed the information, the more accurate and competitive the quotation will be.
Do you offer a warranty or replacement for defective products?
Yes. We have a quality control process in place to ensure products meet agreed specifications before shipment. In the event of verified manufacturing defects, we will review the case and provide appropriate support, which may include replacement, compensation, or other remedies as agreed in the sales contract and warranty policy. Please contact us with relevant details and supporting evidence for evaluation.
Do you provide test samples?
Yes. We can provide samples for testing and evaluation before mass production. Sample availability, costs, and shipping arrangements may vary depending on the product type and customization requirements. Please contact us with your requirements for further details.
What is the sample lead time?
The sample lead time depends on the level of customization and production requirements. For standard samples, production typically takes a few working days. For customized OEM/ODM samples, the lead time may vary depending on logo, color, packaging, and tooling requirements. Please send us your specifications for an accurate timeline estimate.
Can you print logos or create molded embossed/debossed logos on the balls?
Yes. We offer logo customization options, including pad printing, UV printing, and molded embossed/debossed logos, subject to technical feasibility and minimum order requirements. Please share your logo artwork and requirements for further evaluation and recommendations.
Do you offer OEM/ODM services?
Yes. We provide both OEM and ODM services, including custom logos, colors, packaging, and product specifications according to customer requirements. Please send us your RFQ, and our team will advise on the most suitable solution for your project.
What is the MOQ?
The minimum order quantity (MOQ) depends on the ball type, logo/color/packaging requirements, and production specifications. For standard orders or custom OEM orders, please send us your RFQ so our team can recommend the most cost-effective order quantity based on your requirements.